Restaurant Operations Manager

2 weeks ago


Merrick, United States Pollo Campero Full time
Restaurant Operations Manager

Overview:

The General Manager at Pollo Campero leads the restaurant to ensure a customer-centric high-performance and agile operation that promotes customer loyalty. Represents Campero as the local face of the brand, responsible for the ins and outs of running a successful Campero restaurant.


Responsibilities:
  • Establish objectives and goals for operations and supervise daily shift operations
  • Procure the implementation of best practices regarding the operation
  • Model Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
  • Attend and resolve problems as they appear in the restaurant operation
  • Involves himself in the operational and technical training of employees
  • Provide timely performance feedback and ensure the team is developing according to plan, ensuring incoming staff complies with company policy
  • Maintain safety and food quality standards
  • Verify customer satisfaction/Handle customer complaints, interacting with guests to get feedback on product quality and service levels
  • Organize schedules, keep track of employees' hours, and record payroll data
  • Place orders from vendors
  • Manage P&L
  • Ensure all end-of-day cash outs are correctly completed
  • Coordinate daily front- and back-of-house restaurant operations
  • Control operational costs and identify ways for operational efficiency
  • Coordinate recruitment, selection, and onboarding to maintain a complete team in the restaurant
  • Maintain overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils
  • Follow and abide by all safety rules, policies, and procedures

Qualifications:
  • Must be 18 years of age or older
  • Must be fluent in English & Spanish

Preferred:
  • 1+ year of experience in similar roles
  • Ability to lift and push 50 lbs.
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays

Preferred:
  • Food Handlers Card/ServSafe Certification
  • Ability to work with computers
  • Must follow the company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must be able to pass background check

Pay Range:
USD $60,000.00 - USD $75,000.00 /Yr.

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