Restaurant Operations Manager
3 weeks ago
The General Manager is responsible for leading the restaurant to ensure a customer-centric high-performance and agile operation that promotes customer loyalty. As the local face of Pollo Campero, this individual represents the brand and is responsible for the ins and outs of running a successful restaurant.
Key Responsibilities:
• Establish objectives and goals for operations and supervise daily shift operations
• Procure the implementation of best practices regarding the operation
• Model Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
• Attend and resolve problems as they appear in the restaurant operation
• Involve himself in the operational and technical training of employees
• Provide timely performance feedback and ensure the team is developing according to plan, ensuring incoming staff complies with company policy
• Maintain safety and food quality standards
• Verify customer satisfaction/Handle customer complaints, interacting with guests to get feedback on product quality and service levels
• Organize schedules, keep track of employees' hours, and record payroll data
• Place orders from vendors
• Manage P&L
• Ensure all end-of-day cash outs are correctly completed
• Coordinate daily front- and back-of-house restaurant operations
• Control operational costs and identify ways for operational efficiency
• Coordinate recruitment, selection, and onboarding to maintain a complete team in the restaurant
• Maintain overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follow and abide by all safety rules, policies, and procedures
Requirements:
• Must be 18 years of age or older
• Must be fluent in English & Spanish
Preferred:
• 1+ year of experience in similar roles
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
Preferred Qualifications:
• Food Handlers Card/ServSafe Certification
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies
• Must be able to produce authorized U.S. work documents
• Must be able to pass background check
Compensation:
USD $60,000.00 - USD $75,000.00 /Yr.
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