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Customer Service Representative III

4 weeks ago

Lake Forest, California, United States Hire Talent Full time
Job Title:
Customer Service Representative III

Job Summary:
We are seeking a highly skilled Customer Service Representative III to join our team at Hire Talent. As a key member of our customer support team, you will be responsible for providing exceptional service to our healthcare customers through inbound and outbound calls and emails.

Key Responsibilities:
• Utilize a database to retrieve customer or company information
• Takes inbound/outbound calls and emails to provide information to health care customers
• Hours over 40 will be paid at Time and a Half
• 3-5 year of experience is required and a 4-year equivalent college degree
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality
• Can organize and handle calls and emails with speed and accuracy
• Can work with complex computer applications and resource materials
• Must be able to multitask and use critical thinking skills
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams)
• Preferred having SAP or some ERP experience and some background in the healthcare industry

Requirements:
• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player

What We Offer:
• Competitive pay rate of $20.62/Hour on W2
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and growth opportunities
• A positive and supportive work environment

How to Apply:
If you are a motivated and customer-focused individual with excellent communication skills, please submit your application to Hire Talent. We look forward to hearing from you