Loan Operations Servicer

5 days ago


Munster, Indiana, United States Peoples Bank SB Full time
Job Summary

The Loan Operations Servicer is responsible for providing exceptional customer service and ensuring the timely and accurate servicing of residential, consumer, and commercial loans. This role requires a proactive and independent individual who can work effectively in a team environment and interact with various stakeholders, including customers, bank-wide departmental personnel, and third-party vendors.

Key Responsibilities
  • Provide high-quality customer service to internal and external customers, ensuring their needs are met and exceeded.
  • Service all types of loans, including consumer, residential, and commercial, ensuring compliance with bank policies and regulatory requirements.
  • Collaborate with team members to provide functional training and cross-training, ensuring a seamless and efficient workflow.
  • Maximize technology to provide a consistent customer experience, processing Salesforce cases in a timely manner, and leveraging systems to submit releases and process payoffs.
  • Process payments and corrections, ensuring customer payments are processed accurately and in a timely manner.
  • Ensure account maintenance is completed accurately and in a timely manner, handling ACH autopay changes and returned mail.
  • Manage insurance processes, including hazard, PMI, condo, and flood insurance, paying insurance daily and updating customer records.
  • Process TRIAD reserve refunds, repossession payouts, and monthly reporting to Finance and Controls.
  • Perform daily office tasks, including assisting with mail, processing and approving wires, and imaging daily work as needed.
Qualifications
  • High school diploma or equivalent required.
  • 2+ years' bank experience preferred.
  • Excellent collaborative and communication skills.
  • Proactive and independent action-taker.
  • Quick technology learner and early adopter.
  • Sound judgment and decision-making responsibilities.
  • Excellent time management and organizational skills.
  • Proficiency with related software tools, including Microsoft 365, Salesforce, and banking core systems.
About Us

Peoples Bank is a cornerstone of customer commitment, helping our communities thrive and continuously supporting our community members. With a rich history spanning over a century, we have established ourselves as a trusted financial institution, offering a wide range of consumer, business, and wealth management solutions, alongside cutting-edge digital banking services.

Our core values of Stability, Integrity, Community, and Excellence drive our commitment to building strong partnerships with our customers and communities to help them achieve financial success. We are an Equal Opportunity Employer and a proud member of the Finward Company, dedicated to delivering top-notch performance to our valued residents.



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