Technical Specialist, General Liability Expert

4 weeks ago

Alpharetta, United States Travelers Full time
Job Title: Technical Specialist, General Liability

We are seeking a highly skilled Technical Specialist, General Liability to join our team at Travelers. As a Technical Specialist, you will be responsible for investigating, evaluating, and resolving General Liability related Bodily Injury and Property Damage claims.

Key Responsibilities:
  • Directly handle assigned severe claims, providing quality customer service and ensuring file quality and timely coverage analysis and communication with insureds.
  • Consult with Manager on the use of Claim Coverage Counsel as needed.
  • Investigate each claim through prompt and strategically-appropriate contact with policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers, and technical experts to determine the extent of liability, damages, and contribution potential.
  • Actively engage in the identification, selection, and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims.
  • Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Maintain claim files and documents claim file activities in accordance with established procedures.
  • Utilize evaluation documentation tools in accordance with department guidelines.
  • Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
  • Utilize diary management system to ensure that all claims are handled timely.
  • Establish and maintain proper indemnity and expense reserves.
  • Recommend appropriate cases for discussion at roundtable.
  • Attend and/or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
  • Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
  • Develop and employ creative resolution strategies.
  • Promptly and properly dispose of all claims within delegated authority.
  • Negotiate disposition of claims with insureds and claimants or their legal representatives.
  • Recognize and implement alternate means of resolution.
  • Manage litigated claims, developing litigation plans with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
  • Apply litigation management through the selection of counsel, evaluation, and direction of claim and litigation strategy.
  • Track and control legal expenses to assure cost-effective resolution.
  • Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
  • Attend depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, as needed.
  • Update appropriate parties as needed, providing new facts.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.
Requirements:
  • Bachelor's Degree preferred.
  • Skilled in coverage, contract interpretation, liability, and damages analysis, with a thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management skills.
  • Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
  • Able to make independent decisions on most assigned cases without involvement of supervisor.
  • Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
  • Openness to the ideas and expertise of others, actively soliciting input and sharing ideas.
  • Strong negotiation and customer service skills.
  • Demonstrated coaching, influence, and persuasion skills.
  • Strong written and verbal communication skills.
  • Strong technology aptitude, ability to use business technology tools to effectively research, track, and communicate information.
  • Attention to detail, ensuring accuracy.
What We Offer:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Employment Practices:

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

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