Lead Server/Banquet Captain Catering

1 month ago

Red Wing, Minnesota, United States St. James Hotel Full time
Job Title: Lead Server/Banquet Captain CateringJob Summary

The St. James Hotel is seeking a dedicated and experienced Banquet Captain to join our team. The successful candidate will be responsible for organizing and supervising banquet servers, bartenders, and house personnel to ensure smooth execution of events and exceptional guest service.

Key Responsibilities
  • Supervise and execute the duties of banquet servers, bartenders, and house personnel.
  • Ensure effective communication, coaching, counseling, and performance appraisal of staff.
  • Enforce systems, policies, and procedures, providing educational and development opportunities.
  • Act as department head in manager's absence, representing the hotel to clients, guests, and vendors.
  • Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
  • Ensure banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
  • Master and utilize Point of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
  • Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
  • Comply with all Health Code guidelines to ensure safe handling of consumables.
  • Coordinate activities with all departments to provide efficient and timely services.
Qualifications
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school and 6 months to one year of related experience/training in a premier banquet and conference facility, or an equivalent combination of education and experience.
  • Proficient in Word, Excel, Outlook, and Internet applications.
  • Excellent verbal, written, and communication skills, with strong attention to detail and interpersonal relationships.
  • Strong critical thinking, problem-solving, and prioritization skills.
Preferred Qualifications
  • Previous supervisory experience.
  • Experience with Point of Sale, Inventory Management, and Sales & Catering systems.
Why Work with Us
  • Be part of a historic and prestigious establishment.
  • Engage in a dynamic and rewarding work environment.

The St. James Hotel is an Equal Opportunity Employer. All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace.

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