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Lead Banquet Captain

1 month ago

Red Wing, Minnesota, United States St. James Hotel Full time
Job Title: Lead Banquet Captain

At the prestigious St. James Hotel, we are seeking a dedicated and experienced Banquet Captain to join our team. The successful candidate will be responsible for organizing and supervising banquet servers, bartenders, and house personnel to ensure all banquet events are executed smoothly and provide exceptional guest service.

Key Responsibilities:
  • Supervise and execute the duties of banquet servers, bartenders, and house personnel.
  • Ensure staff effectiveness through effective communication, coaching, and performance appraisal.
  • Enforce systems, policies, and procedures, providing educational and development opportunities.
  • Act as the department head in the manager's absence, representing the hotel to clients, guests, and vendors.
  • Investigate and resolve service complaints to maintain high guest satisfaction and peak staff performance.
  • Ensure all banquet spaces are clean, organized, and prepared according to daily, weekly, and monthly schedules.
  • Master and utilize Point of Sale, Sales & Catering, and Inventory Management programs for billing, stock requisition, and inventory management.
  • Assist in recruitment, selection, orientation, and training of new staff, maintaining a safe, secure, and legal work environment.
  • Comply with all Health Code guidelines to ensure safe handling of consumables.
  • Coordinate activities with all departments to provide efficient and timely services.
Qualifications:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school and 6 months to one year of related experience/training in a premier banquet and conference facility, or an equivalent combination of education and experience.
  • Proficient in Word, Excel, Outlook, and Internet applications.
  • Excellent verbal, written, and communication skills, with strong attention to detail and interpersonal relationships.
  • Strong critical thinking, problem-solving, and prioritization skills.
Why Work with Us:
  • Be part of a historic and prestigious establishment.
  • Engage in a dynamic and rewarding work environment.

The St. James Hotel is an Equal Opportunity Employer. We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.