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Branch Manager

2 months ago

Menlo Park, California, United States Vaco Full time
Job Description

Job Title: Branch Manager

Job Summary:

Vaco is seeking an experienced Branch Manager to lead our banking operations. As a key member of our team, you will be responsible for the administration and efficient daily operation of a full-service bank branch.

Key Responsibilities:

  • Management Activities:
    • Hire and develop quality staff to ensure proper skills and staffing levels to deliver exceptional customer service.
    • Regularly meet one-on-one with direct reports to determine team needs and career goals, documenting conversations for coaching opportunities.
    • Ensure all staff are trained in sales and service techniques.
    • Promote core deposit growth through creation and management of in-branch sales promotions.
    • Monitor branch trends via daily review of the Vital View Dashboard to track deposit base, transaction counts, and cost of funds.
    • Investigate and follow up on significant changes in branch status of existing customers, informing the VP Area Manager of potential issues.
    • Ensure effective communication to staff regarding items communicated in Branch Manager meetings and any implementation of policy and procedure changes as approved by Senior Management.
    • Quickly resolve issues of non-performance, including termination in accordance with client policies and procedures.
    • Conduct annual performance and compensation reviews for direct reports.
    • Maintain knowledge of security and safety policies and strictly adhere to established procedures.
  • Operational Activities:
    • Communicate goals to staff regarding the overall profitability of the branch, implementing cost controls, income generation, and branch marketing efforts.
    • Monitor expenses to ensure compliance with budget, partnering with the Branch Operations Officer/Branch Operations Specialist in the completion of monthly Certification packages.
    • Ultimately accountable for branch performance on audits and compliance with established bank operating procedures and practices.
    • Ensure operational quality control based on published procedures, initiating corrective actions as needed.
    • Participate and direct day-to-day operations for the branch, approving large deposits and withdrawals, and reviewing daily reports according to published procedures.
    • Review NSF and overdraft reports for the branch, approving or declining exceptions within established limits in the Transaction Approval Authority matrix.
  • Customer Service/Retention Activities:
    • Enforce superior customer service through example, periodic meetings, and presentations on this topic.
    • Create a warm, welcoming, and friendly experience for all customers and employees, modeling exemplary customer service qualities.
    • Actively manage client issues before they escalate to senior management, solving and answering complex business and consumer account transactions.
    • Work with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
    • Assist customers with account servicing needs and resolve difficult customer issues with diplomacy.
    • May function in any branch capacity and serve as a resource for complex account servicing needs.
  • Sales Leadership:
    • Develop and execute sales strategies, relationship building, and community strategies aligned with the branch's goals.
    • Research the branch market area to create and implement effective sales techniques generating additional new accounts and new deposits.
    • Develop and coach branch team sales skills while ensuring high product knowledge.
    • Ensure the branch team is actively profiling customers to understand their complete financial picture and identify opportunities to deepen and grow relationships.
    • Implement tactical plans to actively call on new and prospective customers, exploring needs and cross-selling bank products and services.
    • Work closely with the Area Manager and SVP Regional Sales Manager to partner in joint marketing plans and cross-selling efforts.
    • Refer small business credit opportunities and work with the loan department to facilitate the application process.
    • Coach the team to participate in initiating quality referrals.
  • Community Relations Activities:
    • Promote the Bank's CRA policies and programs, participating in various professional, civic, and community activities as needed.
  • Supervisory Responsibilities:
    • Expected to manage 2 or more branch employees.
    • Provide ongoing operational guidance, training, and development to all staff members.
    • Responsible for regularly assessing all staff member performance, addressing performance management situations, and completing Mid-year and/or Annual Evaluations.
    • Actively assist in managing employee schedules and confirming accurate timecards.

Qualifications:

  • Proven sales ability and documented branch growth.
  • Minimum of 7 years in a branch environment.
  • Minimum of 5 years branch management experience.
  • Minimum of 3 years management of complex business and consumer accounts.
  • Excellent interpersonal, verbal, and written communication skills.
  • Leadership and experience in teamwork (or team building) and customer service.
  • Experience in hiring, training, coaching, and performance management of employees.
  • Active involvement in business-related local community organizations (i.e., Rotary, Chamber of Commerce, etc.).
  • Notary Public preferred.
  • Must be proficient using Word, Excel, and Outlook applications and banking programs.
  • Requires the ability to work flexible hours in some cases beyond scheduled hours.
  • Current California driver's license and a vehicle with appropriate insurance coverage to drive in the course of performing assigned duties and responsibilities.