Route Service Operations Manager
6 days ago
Job Summary:
UniFirst is seeking a highly skilled and experienced Route Service Manager to lead our team of Route Service Representatives and Route Service Supervisors. As a Route Service Manager, you will be responsible for recruiting, training, and developing a team of customer service professionals who deliver exceptional service to our clients.
Key Responsibilities:
- Oversee the recruitment, training, and development of a team of customer service representatives and supervisors.
- Build strong relationships with customers and drive customer satisfaction.
- Collaborate closely with location management teams to provide exceptional customer service and product programs.
- Negotiate customer contract renewals.
Requirements:
- Business savvy with a proven track record of increasing profit and customer satisfaction.
- Results-driven relationship manager with excellent communication and problem-solving skills.
- Ability to lead and develop a team of customer service representatives and supervisors.
- High school diploma or equivalent; bachelor's degree preferred.
- Prior customer service experience.
- Ability to negotiate, train, coach, and lead a team.
- Strong computer proficiency (MS Office).
- Excellent verbal and written communication skills.
- 21 years of age.
- Valid non-commercial driver's license in the state of residence.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
Benefits and Perks:
401(k) with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses.
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