Route Service Operations Manager

6 days ago


Austin, Texas, United States UniFirst Full time

Job Summary:

UniFirst is seeking a highly skilled and experienced Route Service Manager to lead our team of Route Service Representatives and Route Service Supervisors. As a Route Service Manager, you will be responsible for recruiting, training, and developing a team of customer service professionals who deliver exceptional service to our clients.

Key Responsibilities:

  • Oversee the recruitment, training, and development of a team of customer service representatives and supervisors.
  • Build strong relationships with customers and drive customer satisfaction.
  • Collaborate closely with location management teams to provide exceptional customer service and product programs.
  • Negotiate customer contract renewals.

Requirements:

  • Business savvy with a proven track record of increasing profit and customer satisfaction.
  • Results-driven relationship manager with excellent communication and problem-solving skills.
  • Ability to lead and develop a team of customer service representatives and supervisors.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Prior customer service experience.
  • Ability to negotiate, train, coach, and lead a team.
  • Strong computer proficiency (MS Office).
  • Excellent verbal and written communication skills.
  • 21 years of age.
  • Valid non-commercial driver's license in the state of residence.
  • Must meet pre-employment DOT physical requirements.
  • Physically capable of lifting up to 50 pounds.

Benefits and Perks:

401(k) with company match, profit sharing, health insurance, employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, 30% employee discount, employee referral bonuses.


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