Area IT Support Specialist

3 days ago

Middleburg, Florida, United States Clay Charter Academy Full time
Job Summary

We are seeking a highly skilled and motivated Area IT Support Specialist to join our team at Clay Charter Academy. As a key member of our IT department, you will be responsible for maintaining and supporting the system availability of critical and non-essential school systems, as well as providing superior customer support to school administration, teachers, parents, and students.

Key Responsibilities
  • Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.
  • Monitor support requests to determine larger-scale issues.
  • Plan and support network and computing infrastructure in tandem with the State IT team and outsourced partners.
  • Provide daily assistance within assigned regional area for end-user support, including, but not limited to, computer hardware, software installation and upgrades, backups, and networking.
  • Provide regular written and verbal updates to the State IT Director/Manager team on the operational status of systems supporting the education environment.
  • Escalate support requests & issues as needed to the State IT Escalation Team.
  • Maintain disaster recovery and prevention procedures.
  • Plan and support network and computing infrastructure in tandem with the State IT team and outsourced partners.
  • Maintain and implement IT-related documentation, SOPs, and best practice procedures.
  • Be a technology liaison for schools, clients, and vendors.
  • Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
  • Perform other duties as delegated by the Florida State IT Director, Manager, and Escalation team.
  • Ensure adherence to best practice safety procedures.
  • Review & stay current on developments, literature, and technical sources of information related to the job.
  • Follow federal and state laws, as well as company policies.
Requirements
  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
  • Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
  • Ability to organize and manage multiple priorities.
  • Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction, and solicit feedback to improve performance.
  • Strong customer orientation.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
  • Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills, and ability; positive and professional phone etiquette.
  • High performance teams and a strong team player.
  • Strong track record for analyzing problems/issues, identifying patterns, and recommending creative solutions.
  • Proactive and takes initiative. Thinks creatively.
  • Drives projects to completion. Insists on highest level of quality.
Requirements and Qualifications
  • Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
  • Bachelor's degree in computer science, information systems, or equivalent combination of education and experience.
  • 2-5 years of experience supporting IT customers.
  • Advanced knowledge and experience resolving hardware and software issues in an enterprise environment.
  • Prior experience in a school environment is preferred but not required.
  • Commitment to company values.
  • Valid driver's license and reliable transportation required to allow for support of regionally assigned schools.
  • Such alternatives to the above requirements as CSUSA may deem appropriate and acceptable.
  • May perform other duties as assigned.
Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

  • Usual school working conditions.
  • May be noisy during high student traffic.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • No physical exertion required.
  • Somewhat stressful due to frequent student activity.
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.
FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

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