Senior Member Service Representative
1 day ago
We are seeking a highly skilled and experienced Senior Member Service Representative to join our team at Wheelhouse Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling all savings functions, interviewing loan applicants, and disbursing loans in a friendly and professional manner.
Key Responsibilities- Open new membership accounts, promote and cross-sell Credit Union products and services, and respond to requests for information pertaining to membership, products/services and loans.
- Interview loan applicants, providing information on current policies and procedures, and verifying that loan applications are completed accurately.
- Disburse loans as authorized and approved by underwriting and/or Credit Committee.
- Discuss options available to members for real estate inquiries, take applications through our mortgage LOS, and act as liaison for members to ensure smooth transactions for all phases of the loan process up to funding.
- Maintain accurate dual control logs of applicable negotiable items sold to members.
- Accept deposits, withdrawals, transfers, and loan payments.
- Handle requests to increase scheduled loan payments.
- Complete and maintain monthly sales logs and reports.
- Meet outlined goals and objectives established for cross-sell on new memberships and loan funding, adhere to outlined error ratios on funded loans and memberships.
- Meet and maintain established ancillary goals, including CBSI, GAP, MRC, and Debt Protection.
- Ensure compliance with all processes pertaining to BSA, CIP, lending, and REG E programs.
- High school diploma or equivalent.
- Minimum of two years' experience in a financial institution with a minimum of one year of new accounts experience.
- Minimum of one year of experience in consumer lending.
- Preferred knowledge of mortgage lending practices and policies.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required, and a background check will be conducted. Registration with the NMLS must be maintained on an annual basis.
- Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance. An individual application for insurance and an affidavit of training and knowledge must be completed.
- Professional written and verbal communication skills, including excellent grammar and telephone etiquette.
- Ability to handle people and/or situations with tact, diplomacy, and professionalism.
- Proficiency with Microsoft Office products, 10-key adding machine, and online computer core processing system.
- Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
- Knowledge and understanding of the mission and vision of the Credit Union. Strict adherence to the Credit Union's policy of confidentiality, security, professional conduct, and dress is required.
- Support of Business Development at onsite events and/or Marketing efforts within the community.
Salary Range: $23.41 - $25.12/hour
Job descriptions are not intended to be and should not be construed to be a complete list of all duties and responsibilities performed by incumbents, nor do they constitute an employment contract. Duties, responsibilities, and expectations may be added, deleted, or changed at any time at management's discretion. Further, job descriptions do not represent a complete list of all the performance expectations and characteristics of individuals required to perform a job adequately.
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