Optical Team Lead

2 weeks ago


Bellevue, Washington, United States EssilorLuxottica Group Full time
About the Role

We are seeking a highly skilled and experienced Optical Team Lead to join our team at EssilorLuxottica Group. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.

Key Responsibilities
  • Customer Service: Provide exceptional customer service and ensure that customers are delighted with their experience.
  • Optical Process Management: Manage key optical processes and systems to exceptional results.
  • Leadership and Training: Assist in the achievement of store success by leading and training the team.
  • Product Knowledge: Provide expertise and product knowledge on lens choices based on the patient's vision needs and OD prescription.
Requirements
  • Education: High School Diploma or Equivalent.
  • License: Current and valid state Opticianry license.
  • Experience: Strong optical and retail experience.
  • Skills: Strong communication and interpersonal skills, basic math skills, sales skills, problem-solving ability, and familiarity with cash registers, computers, and calculators.
Preferred Qualifications
  • State Licensure: State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • LensCrafters Certification: LensCrafters Final Eyewear Inspector Certification and LensCrafters Quality, Fitting, and Adjusting Program.
  • Optical Experience: Optical machinery/instruments experience and customer service experience.

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