Senior IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Sr. IT Technician to join our team at Safebox Technologies LLC. As a key member of our IT department, you will be responsible for analyzing and resolving technical issues, providing exceptional customer service, and collaborating with our team to deliver high-quality IT solutions.
Key Responsibilities:- Manage and maintain client networks, equipment, software, and services.
- Troubleshoot user problems remotely and onsite.
- Accurately document all activities conducted.
- Quickly learn and adapt to changing requirements.
- Work independently and achieve high standards to meet multiple deadlines.
- Collaborate effectively in a team-oriented environment with a positive, can-do attitude.
- Develop and maintain strong relationships with management, staff, vendors, and clients.
- Own up to mistakes and learn from them.
- Communicate proficiently, including writing, speaking, editing, proofreading, and computer skills.
- Identify the root cause of technical issues and implement solutions.
- Provide exceptional customer service and support to clients, ensuring satisfaction and fostering long-term relationships.
- Utilize and manage IT service management tools for tracking and resolving client issues.
- Proficiency in Windows 10 and 11 Operating Systems & Hardware.
- Experience with printer and multi-function devices and technologies.
- Proficiency in standard Windows applications.
- Expertise in the Microsoft Office Suite.
- Knowledge of email and mobile device connectivity.
- Mac OS troubleshooting skills.
- LAN/WAN connectivity issues (routers, firewalls, switches, etc.).
- Security solutions (VPN, MFA, SSO, etc.).
- Server and endpoint backup systems.
- Active Directory management.
- Windows Server 2008 – 2022.
- Microsoft 365 and Microsoft Azure.
- Firewall troubleshooting and management.
- Ability to lift laptops/desktop computers and printers. Occasionally, heavier equipment (large printers, servers, or desks) may need to be moved and require a team lift.
- Comfort with changing priorities in a rapidly growing organization.
- Valid Florida driver's license and a clean driving record.
- Ability to work flexible hours when necessary to accommodate client needs.
- Bachelor's degree in computer science or a related field is preferred.
- Minimum of 7 years of IT experience.
- IT certification is a strong plus.
- Prior Managed Service Provider (MSP) experience is a strong plus.
- Strong troubleshooting and analytical skills.
- Ability to work well as part of a team.
- Strong written and verbal communication skills.
- Understanding of data privacy and security.
- Low voltage and network cabling experience is a plus.
- Excellent customer service skills with a focus on client satisfaction and relationship building.
- Competitive Pay
- Medical, Vision, Dental, Life Insurance
- Paid Time Off
- Paid Holidays
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