Spa Operations Manager
7 days ago
About the Role:
We are seeking a highly skilled and experienced Spa Operations Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for leading a team of professionals to deliver exceptional customer experiences and drive business growth.
Key Responsibilities:
- Team Leadership: Rally a team of caring professionals to deliver an excellent end-to-end experience to all clients.
- Relationship Building: Build relationships with service providers and customer service superstars to guide, support, and inspire them.
- Customer Resolution: Guide the team to positively resolve customer challenges while driving memberships and promoting retail sales.
- Operations Management: Manage the daily operations of the location alongside your management team.
Requirements:
- Proven experience in spa management or a related field.
- Excellent leadership and communication skills.
- Ability to drive business growth and improve customer satisfaction.
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