Spa Operations Manager

7 days ago


Raleigh, North Carolina, United States Massage Envy Full time

About the Role:

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at Massage Envy. As a key member of our management team, you will be responsible for leading a team of professionals to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Team Leadership: Rally a team of caring professionals to deliver an excellent end-to-end experience to all clients.
  • Relationship Building: Build relationships with service providers and customer service superstars to guide, support, and inspire them.
  • Customer Resolution: Guide the team to positively resolve customer challenges while driving memberships and promoting retail sales.
  • Operations Management: Manage the daily operations of the location alongside your management team.

Requirements:

  • Proven experience in spa management or a related field.
  • Excellent leadership and communication skills.
  • Ability to drive business growth and improve customer satisfaction.


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