Retail Store Team Member

2 weeks ago


Colorado Springs, Colorado, United States Goodwill Staffing Full time
Job Overview

Position: Retail Store Team Member - Nonprofit Organization

Summary: Goodwill Staffing is seeking dedicated Retail Store Team Members to enhance store operations and deliver exceptional customer service.

Employment Type: This role is a temporary position with the potential for full-time permanent employment.

Eligibility: This position qualifies for Paid Sick and Safe Time (PSST) in accordance with the Healthy Families and Workplaces Act.

GENERAL OVERVIEW: The Retail Store Team Member is responsible for providing outstanding service to all customers and donors within the store. This role involves educating and assisting customers throughout their shopping experience while ensuring effective merchandising practices.

KEY RESPONSIBILITIES:

  • Adhere to store policies and customer service standards.
  • Facilitate smooth and efficient store operations to enhance customer satisfaction.
  • Guide customers through the purchasing process, relaying their needs to team members as required.
  • Assist donors with the donation process, including paperwork and expressing gratitude.
  • Alert management when additional customer support is needed.
  • Stock and arrange merchandise displays, including various items.
  • Remove damaged or incomplete products, ensuring proper disposal as directed by management, and maintain clean and organized displays.
  • Research and price items on the sales floor, ensuring all products are accurately labeled.
  • Perform other related duties as assigned.

REQUIRED QUALIFICATIONS:
To excel in this role, candidates must demonstrate the ability to fulfill essential job functions effectively. The following qualifications are necessary:

  • Understanding of the organization's mission and vision.
  • Awareness of the store's overall role within the mission.
  • Strong listening skills and the ability to engage customers in a friendly, helpful manner.
  • Prior experience in customer service and sales is preferred.
  • Capability to lift up to 50 pounds, with tasks involving bending, lifting, kneeling, and reaching in various positions.
  • Forklift certification is recommended.
  • A valid driver's license is required.

Goodwill is an Equal Opportunity Employer committed to hiring qualified individuals, including those with disabilities, protected veterans, and military spouses.

Goodwill participates in E-Verify. For further information on E-Verify, please refer to the appropriate resources.

We promote a Safe & Drug-free Workplace.

Physical Requirements:

The physical demands outlined here represent the requirements that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

Guide to Physical Requirements:

  • LIFTING: Heavy: Occasionally (45 lbs & over), Moderate: Occasionally (15-44 lbs), Light: Occasionally (14 lbs & under)
  • CARRYING: Heavy: Occasionally (45 lbs & over), Moderate: Occasionally (15-44 lbs), Light: Occasionally (14 lbs & under)
  • PUSHING/PULLING: Occasionally
  • REACHING: Above Shoulder: Occasionally, At Shoulder: Occasionally, Below Shoulder: Occasionally
  • TWISTING: Occasionally
  • BENDING: Occasionally
  • KNEELING: Occasionally
  • WALKING: Frequently
  • STANDING: Frequently
  • SITTING: Occasionally

Goodwill is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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