Customer Account Coordinator

1 week ago

Tucker, Georgia, United States International Paper Full time
Job Summary

We are seeking a highly skilled Customer Account Coordinator to join our team at International Paper. As a key member of our site's team, you will be responsible for ensuring that our customers receive a world-class customer experience.

Key Responsibilities
  • Act as the primary point of contact for International Paper's customers, ensuring timely and effective communication.
  • Convert customer purchase orders to manufacturing production orders, ensuring accurate and efficient processing.
  • Manage customer inventory levels, monitoring and reporting on stock levels and ordering raw materials and tooling as needed.
  • Investigate and resolve customer complaints, ensuring prompt and satisfactory resolution.
  • Establish strong relationships with internal and external customers, communicating daily with representatives from operations, shipping, and maintenance to ensure seamless order fulfillment.
  • Coordinate with design, sales, pricing, and operations departments to manage the implementation of new customer items.
  • Provide quality assurance checks on technical specifications used for quoting new business.
  • Communicate customer expectations and requests to scheduling, manufacturing, and shipping departments.
Requirements
  • High school diploma or GED.
  • Preferred experience working in a manufacturing environment.
  • Preferred computer data-entry experience.
  • Preferred experience in the corrugate box industry.
  • Five years of customer relations experience; preferably 1+ years industry-specific customer relations experience.
  • Ability to perform basic math functions, including working with fractions and percentages.
  • High level of proficiency in Microsoft Office products, specifically Excel and Word.
  • Outstanding communication skills, written and verbal.
  • Customer Focus, Decision-Making, Attention to detail, Integrity and Trust, Perseverance, Composure, Team Orientated, Relationship building, Multi-tasking, Ability to work under pressure, Flexible, Quick thinker/Learner, Exceptional problem solver, Good listener.
Benefits

International Paper offers a comprehensive benefits package, including health, welfare, and retirement plans, as well as opportunities for professional growth and development.

Culture

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. We value diversity and are committed to creating a culture where all individuals are respected, valued, engaged, and have an opportunity to do their best work every day.

About Us

International Paper is a global producer of sustainable packaging, pulp, and other fiber-based products. We are committed to creating what's next and serving customers worldwide with manufacturing operations in North America, Latin America, North Africa, and Europe.

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