Customer Experience Representative

5 days ago


Poughkeepsie, New York, United States Robert Many - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Relationship Building: Forge strong relationships with our clients, understanding their needs and preferences to provide tailored solutions.
  • Insurance Solutions: Employ a customer-centric approach to guide clients through our comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing our products and services to meet diverse customer needs.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate plus commission/bonus.
  • Benefits: Enjoy paid time off (vacation and personal/sick days), flexible hours, and opportunities for professional development.
  • Career Advancement: Abundant opportunities for career advancement within our agency.
  • Licensing Support: We will provide licensing paid by the agency.
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric: A people-centric mindset with a keen eye for detail.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Skills: Proficiency in learning and navigating computer functions efficiently.
  • Team Player: Collaborative spirit, thriving in a dynamic team environment.


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