Restaurant Operations Manager

4 days ago


Catonsville, Maryland, United States Taco Bell Full time
Job Details

Job Location:
Catonsville, MD

Position Type:
Restaurant General Manager

Salary Range:
$55,000 to $75,000 per year

Description

Overview:
The Restaurant General Manager (RGM) is responsible for leading the restaurant team to achieve exceptional customer satisfaction, financial performance, and employee satisfaction. The RGM will drive excellence in customer service, maintain company standards, and supervise food handling procedures and operational processes.

Key Responsibilities:

  • Drive customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
  • Analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
  • Ensure that facilities and equipment are maintained to Company standards.
  • Directly supervise Associate General Managers, Shift Managers, and Hourly Crew.
  • Develop and drive restaurant annual operating plan.


Success Measures:

  • Achievement of restaurant annual operating plan.
  • Margin improvement over previous year sales growth.
  • Weekly/Period restaurant performance in sales, labor, ICOS, and controllables.
  • PRC results and OSAT scores.
  • Learning Zone certification levels, crew turnover, and staffing levels.


Benefits:

Accrue PTO every pay period, enrolled in STD/LTD, entitled to enroll in medical, dental, life, and 401k. Annual bonus potential $14,560 to $36,400.

Requirements:

  • High school diploma or GED.
  • Supervisory experience in either a food service or retail environment.
  • Demonstrates ability to maintain financial controls and coach and train hourly employees.
  • Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.


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