Restaurant Operations Manager

5 days ago


Catonsville, Maryland, United States CheckersRally's Full time
Purpose of Your Work

At Checkers & Rally's, we strive to make a positive impact on our guests' lives by delivering exceptional service and quality food. As an Assistant Manager, you will play a crucial role in supporting the General Manager in achieving sales and profit goals, executing procedures, and providing outstanding guest and team service.

Key Responsibilities
  • Building Sales and Profits: Promote guest satisfaction and manage restaurant operations to drive sales and profits.
  • Escalating Concerns: Address any concerns or recommendations with the restaurant, employees, or guests with the General Manager.
  • Team Development: Assist with interviewing and hiring the right team members and ensure they receive proper training on operations, company policies, and guest service.
  • Policy Enforcement: Ensure policy and procedures are followed on shifts and identify and respond to complaints and policy violations.
  • Performance Feedback: Provide regular feedback and coaching to team members on their performance.
  • Restaurant Environment: Help maintain a safe, clean, and fun environment for employees and guests.
Requirements
  • Education: High School Diploma or General Education Degree (GED) - Preferred
  • Certifications: Food Safety Certified
  • Experience: 1-2 years of restaurant management experience, preferably in Quick Service Restaurants (QSR)
  • Skills: Basic math skills, Microsoft Office, and general systems experience
  • Personal Qualities: Strong interpersonal and verbal and written communications skills, ability to work flexible schedule and extended hours, and high energy to keep up with our fast-paced environment
What's in It for You?
  • Operations Excellence: Our team expects and delivers nothing but the best
  • Training & Development: We bring out the best by ensuring everyone gets well-trained
  • Personal & Career Growth: You can do more, get more, and be more at Checkers & Rally's
  • Benefits & Rewards: Comprehensive benefits such as Medical and Dental Plans as well as recognition programs including bonuses


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