IHOP Restaurant Operations Manager

1 month ago


Catonsville, Maryland, United States NMS Holdings Full time
IHOP Assistant Manager Job Description

The IHOP Assistant Manager plays a crucial role in the success of our restaurants, reporting directly to the General Manager. This position involves supervising employees, managing operations, and maintaining high standards of quality and service.

Key Responsibilities:
  • Drive sales growth and profitability by managing front and back-of-house operations.
  • Ensure excellent guest interaction, product quality, and cleanliness throughout the restaurant.
  • Provide constructive feedback to employees, facilitating their development and enhancing the overall operation.
  • Conduct line checks to ensure proper food preparation and presentation.
  • Staff the restaurant effectively to guarantee guest satisfaction and increase sales.
  • Interview, hire, and train top hourly candidates.
  • Prepare reports, including Daily Sales Reports and Daily Cash Interims.
  • Order supplies and maintain operational standards.
  • Identify opportunities for improvement and implement plans to address them.
  • Ensure a safe working and guest environment.
  • Protect company assets and maintain proper security procedures.
  • Communicate effectively with the General Manager and other stakeholders.

Requirements:

  • Typically work indoors, but may occasionally work outdoors.
  • Be willing to work nights, weekends, and holidays when restaurants are busiest.
  • Be willing to work unpredictable hours to fill in for absent workers.
  • Be aware of changing events in the local area to ensure proper staffing.
  • Be willing to work at any local units or possibly relocate.

Job ID: PI251933059



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