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Sales and Customer Service Representative
2 months ago
At Massage Envy, we're dedicated to helping our clients achieve their wellness goals. As a Sales and Customer Service Associate, you'll play a critical role in delivering an exceptional experience for our members and guests.
Key Responsibilities:
- Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
- Promote the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging home-care retail purchases.
- Drive member retention through outreach via phone and email to current members.
- Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.
What We're Looking For:
- Sales superstars who can connect clients to memberships, services, and retail products to support the mission of total body care.
- People of integrity who champion the well-being of members, guests, and team members.
- Smart and savvy individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
- Masters of customer service who make everyone they interact with feel valued and supported.
- Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
Why Join Our Team?
We offer a culture of care that inspires you to be your best, with benefits that help you take care of you, a healthy compensation plan, and a dynamic, energizing environment where you're consistently challenged and never bored.
What We Believe:
We believe our differences make us better, and we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey.
