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Guest Services Supervisor

2 months ago

Lahaina, Hawaii, United States Marriott Vacations Worldwide Full time
Position Overview:
As a Front Desk Manager at Marriott Vacations Worldwide, you will oversee the daily operations of the front office, ensuring exceptional service and guest satisfaction.

Key Responsibilities:
1. Guest Service Excellence: Maintain high standards of guest services and front desk operations, ensuring that customer expectations are consistently met.
2. Operational Management: Manage day-to-day activities, develop specific goals, and prioritize tasks to enhance efficiency.
3. Conflict Resolution: Address and resolve guest complaints and disputes effectively, ensuring a positive experience for all guests.
4. Staff Training and Development: Train and guide front desk staff, ensuring adherence to company policies and enhancing service quality.
5. Revenue Management: Supervise selling procedures to optimize room revenue and maintain property occupancy rates.

Qualifications:
- 1-3 years of experience in a supervisory or managerial role within a hotel, resort, or timeshare environment.
- Preferred experience with Marriott PMS.
- High school diploma or GED; a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration is advantageous.

Why Choose Marriott Vacations Worldwide?
We offer competitive compensation, opportunities for professional growth, and a supportive work environment that values diversity and inclusion.