Patient Care Coordinator

3 days ago


Toms River, New Jersey, United States MAX Surgical Specialty Management Full time
Job Summary

We are seeking a highly skilled Patient Care Coordinator to join our team at MAX Surgical Specialty Management. As a Patient Care Coordinator, you will be responsible for providing exceptional customer service to patients, families, and visitors, while maintaining a fast-paced and dynamic environment.

Key Responsibilities
  • Provide friendly and professional greetings to patients, families, and visitors, directing them appropriately.
  • Maintain an efficient patient flow through the registration process, ensuring excellent customer service.
  • Promptly answer phone calls, direct calls appropriately, take accurate messages, and deliver them to the right individual, demonstrating excellent etiquette.
  • Post self-pay charges, collect payments, and provide patients with receipts.
  • Reconcile billing slips to daily schedules.
  • Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedule appointments accurately, using a waitlist when applicable.
  • Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager.
  • Perform various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrate flexibility with various work schedules and cover for other staff when asked.
Requirements
  • High School Diploma required, A.S. Degree in healthcare/related field preferred.
  • Comprehensive knowledge of electronic medical records.
  • Adeptness in the Healthcare Industry.
  • Expertise in answering inbound calls.
  • Ability to prioritize workload and perform in a fast-paced environment.
  • Excellent phone etiquette and ability to establish rapport with diverse clientele.
  • 1+ year of experience as a Medical Receptionist.
  • Prior experience with multi-line phone systems/dental preferred.
Perks of the Job
  • Highly competitive hourly rate plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more.
  • 401k retirement savings plan with employer matching contributions.
  • Generous paid time off, including vacation, sick leave, personal time, and holidays.

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds.



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