Guest Services Manager
4 days ago
The Holiday Inn & Roberts Center is seeking a highly skilled Guest Services Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.
Key Responsibilities:
- Lead a team of Guest Service staff to deliver outstanding customer service and ensure a high level of guest satisfaction.
- Develop and implement strategies to improve customer service techniques, maintain company policies, and ensure compliance with regulatory requirements.
- Monitor and analyze guest feedback, complaints, and requests to identify areas for improvement and implement corrective actions.
- Collaborate with the General Manager to optimize room inventory, manage supplies, and maintain key controls.
- Prepare and submit regular reports on guest interactions, revenue, and other key performance indicators.
- Work closely with all departments to ensure seamless communication and collaboration.
Requirements:
- Proven experience in a hotel management or supervisory role.
- Excellent communication, leadership, and problem-solving skills.
- Knowledge of computerized hotel management systems.
- Associate degree or equivalent education; Bachelor's degree preferred.
The Holiday Inn & Roberts Center is a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment. We offer a positive and welcoming work environment, with a focus on supporting the needs of our team through our commitment to family/work life balance and development opportunities.
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