Guest Services Manager

4 days ago


Wilmington, Delaware, United States Holiday Inn & Roberts Center Full time
Job Overview

The Holiday Inn & Roberts Center is seeking a highly skilled Guest Services Manager to join our team. As a key member of our management team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.

Key Responsibilities:

  • Lead a team of Guest Service staff to deliver outstanding customer service and ensure a high level of guest satisfaction.
  • Develop and implement strategies to improve customer service techniques, maintain company policies, and ensure compliance with regulatory requirements.
  • Monitor and analyze guest feedback, complaints, and requests to identify areas for improvement and implement corrective actions.
  • Collaborate with the General Manager to optimize room inventory, manage supplies, and maintain key controls.
  • Prepare and submit regular reports on guest interactions, revenue, and other key performance indicators.
  • Work closely with all departments to ensure seamless communication and collaboration.

Requirements:

  • Proven experience in a hotel management or supervisory role.
  • Excellent communication, leadership, and problem-solving skills.
  • Knowledge of computerized hotel management systems.
  • Associate degree or equivalent education; Bachelor's degree preferred.

The Holiday Inn & Roberts Center is a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment. We offer a positive and welcoming work environment, with a focus on supporting the needs of our team through our commitment to family/work life balance and development opportunities.



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