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Client Services Specialist

2 months ago


Kennedy Space Center, United States Universal Orlando Full time
Job Summary

The Client Technology Services Analyst I is a key role within our organization, responsible for providing technical support and troubleshooting services to our business partners. This position requires a strong understanding of hardware, software, and network systems, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Hardware and Software Support: Perform PC and Point of Sale hardware installation, restoration, and support analysis, as well as testing and installing new software.
  • Troubleshooting and Resolution: Assist users in assessing systems malfunctions utilizing logical troubleshooting methodology and provide expedited long-term solutions for customer systems.
  • Network Analysis and Support: Provide basic network analysis of issues, escalate and update incidents as per documented process and procedure.
  • Inventory Control and Tracking: Follow documented process of inventory control and tracking of all hardware while providing updates regarding inventory needs.
  • Special Projects and Events: Assist in the support of special projects and events during staging, testing, installation, and support while meeting organizational Service Level Agreement for events and projects.
Requirements
  • Education: Technical school is preferred.
  • Experience: 1+ year of basic technical support experience, with understanding or hands-on experience in software development.
  • Skills: Formal training in IT related applications or equivalent Military work experience; or equivalent combination of education and experience.

Universal Orlando offers a competitive compensation package to its employees, including a comprehensive benefits program and opportunities for career growth and development.