Client Services Representative
3 weeks ago
About the Role: We are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Kyo, LLC. As a Client Services Representative, you will play a critical role in ensuring the best possible experience for our clients and teammates.
Responsibilities:
- Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client's services, and process payments.
- Effectively communicate with patients, health insurers, and staff, providing timely and responsive information.
- Creation, collection, and submission of client documentation to health insurance payers, including treatment authorizations, agreements, and contracts.
- Facilitation of service audits and cross-departmental projects.
- Build expertise in Kyo's practice and project management platforms; support departments experiencing technical issues.
- Updating data fields for proper tracking of next steps for clients.
Requirements:
- PC and Mac proficiency in productivity software such as G Suite or Microsoft Office.
- Fluency in English and Spanish required.
- A.A. degree, B.S. preferred, or equivalent combination of education and experience.
- 2-3 years of experience in a customer-facing service position.
- Sensitivity to cultural diversity, client care, rights, and ethical treatment.
- Experience working on interdepartmental projects and data management.
- Written, verbal, and interpersonal communication skills.
- Navigate through multiple computer applications with speed and accuracy.
- Able to manage, monitor, and manipulate large data sets and handle confidential information.
- The ability to multitask and remain calm amidst dynamically shifting priorities.
- Creative problem-solving, attention to detail, applied with a can-do attitude.
- Experience working in a healthcare company, e.g., behavioral health, case management, client authorizations, and/or customer service.
Why Kyo?
- Excellent opportunities for professional growth and competitive wages.
- Vacation/Holiday pay.
- 401k program.
- Medical, vision, dental, and life insurance benefits.
- Cell phone stipends.
- Employee Assistance Program.
- A supportive, team-based environment.
- A strong organizational culture of professional support and development.
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