Client Services Representative

3 weeks ago


Kennedy Space Center, United States Kyo, LLC Full time

About the Role: We are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Kyo, LLC. As a Client Services Representative, you will play a critical role in ensuring the best possible experience for our clients and teammates.

Responsibilities:

  • Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client's services, and process payments.
  • Effectively communicate with patients, health insurers, and staff, providing timely and responsive information.
  • Creation, collection, and submission of client documentation to health insurance payers, including treatment authorizations, agreements, and contracts.
  • Facilitation of service audits and cross-departmental projects.
  • Build expertise in Kyo's practice and project management platforms; support departments experiencing technical issues.
  • Updating data fields for proper tracking of next steps for clients.

Requirements:

  • PC and Mac proficiency in productivity software such as G Suite or Microsoft Office.
  • Fluency in English and Spanish required.
  • A.A. degree, B.S. preferred, or equivalent combination of education and experience.
  • 2-3 years of experience in a customer-facing service position.
  • Sensitivity to cultural diversity, client care, rights, and ethical treatment.
  • Experience working on interdepartmental projects and data management.
  • Written, verbal, and interpersonal communication skills.
  • Navigate through multiple computer applications with speed and accuracy.
  • Able to manage, monitor, and manipulate large data sets and handle confidential information.
  • The ability to multitask and remain calm amidst dynamically shifting priorities.
  • Creative problem-solving, attention to detail, applied with a can-do attitude.
  • Experience working in a healthcare company, e.g., behavioral health, case management, client authorizations, and/or customer service.

Why Kyo?

  • Excellent opportunities for professional growth and competitive wages.
  • Vacation/Holiday pay.
  • 401k program.
  • Medical, vision, dental, and life insurance benefits.
  • Cell phone stipends.
  • Employee Assistance Program.
  • A supportive, team-based environment.
  • A strong organizational culture of professional support and development.


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