Retail Store Customer Experience Lead

3 days ago


Allendale, Michigan, United States SpartanNash Full time
About the Company

SpartanNash is a leading food solutions company that delivers ingredients for a better life through customer-focused innovation. With over 17,000 associates across the United States, we provide grocery distribution, military commissary support, and retail store services to communities nationwide.

Job Description

This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.

Key Responsibilities
  • Accurately perform all transactions, including cash, checks, debit/credit cards, ID requirements, returns, and exchanges.
  • Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
  • Train others to perform all department activities and functions.
Requirements
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
Benefits

SpartanNash offers a competitive salary range of $45,000 - $65,000 per year, based on location and experience. Our Total Rewards benefits package includes health insurance, retirement savings plan, and paid time off.



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