Operations Manager

1 week ago


Allendale, Michigan, United States Insomnia Cookies Full time
Job Title: Operations Manager

As a Shift Leader at Insomnia Cookies, you play a pivotal role in ensuring seamless operations during your shifts. This involves effectively managing team members, maintaining a productive work environment, and consistently delivering high-quality customer experiences.

You will take pride in knowing that your efforts significantly contribute to the success of your store.

Key Responsibilities:

  • Customer Service Excellence: Provide exceptional service to customers, responding promptly to their needs and ensuring their satisfaction with every interaction.
  • Operational Efficiency: Maintain smooth operations during shifts, communicate critical information, and monitor production efficiency to optimize store performance.
  • Task Prioritization: Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning to ensure timely completion and maintain a clean store environment.
  • Cash Handling: Manage cash handling and deposits accurately and efficiently, minimizing errors and ensuring compliance with company policies.

Requirements:

  • A minimum of 1 year of customer-facing experience, preferably in a fast-paced environment like a bakery or retail store.
  • Familiarity with Point of Sale systems and ability to navigate them confidently.
  • Excellent Communication and Time Management Skills: Effectively communicate with team members, manage time wisely, and prioritize tasks to meet deadlines.
  • Physical Demands: Ability to lift up to 40 pounds safely and efficiently.
  • Eligibility: Legally eligible to work in the United States.
  • Aged 18 years or older.

Benefits:

  • Flexible Part-Time Schedules: Enjoy a range of flexible schedules to balance work and personal life.
  • Pay-on-Demand: Receive pay as soon as it's earned, without delay.
  • Paid Vacation and Sick Time Off: Take well-deserved breaks to recharge and focus on personal well-being.
  • Interactive Training & Mentorship: Develop skills and expertise through engaging training sessions and one-on-one mentorship.
  • Pet Insurance: Enjoy peace of mind with comprehensive pet insurance.
  • Job Stability with Growth Opportunities: Secure a stable job with opportunities for growth and advancement within a rapidly expanding company.
  • Employee Discount and FREE Cookies: Treat yourself to discounts on store products and enjoy complimentary cookies – because you deserve it

We estimate this position to offer an annual salary of approximately $45,000-$55,000, depending on location and experience.



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