Event Operations Specialist
2 weeks ago
We are seeking a skilled Event Operations Specialist to join our team at OnTrack Tech Group, Inc. As an essential member of our close-knit team, you will be responsible for the preparation and success of client events from creation to completion. Your primary focus will be on supporting clients via email, chat, and phone while assisting with event preparation or troubleshooting.
The ideal candidate will possess technical proficiency in web-based systems, excellent communication skills, and experience in customer support tools. Additionally, basic knowledge in Photoshop or mapping systems is preferred, as well as multi-lingual skills. The successful candidate will work within Pacific Time Zone and have a strong 'go-getter' attitude to tackle issues and improve the OnTrack system and procedures.
Estimated salary: $70,000 per annum.
Key Responsibilities:
- Preparation and success of client's event from creation to completion.
- Weekly system testing & reporting on the OnTrack system.
- Maintain client relations by applying OnTrack's communication style and standards.
- Lead and support client training for up to 30 people.
- Collaborate with our Development team to identify and track issues.
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