E-Commerce Operations Manager
2 days ago
LEE KUM KEE is seeking an experienced E-Commerce Assistant Manager to join our team. The ideal candidate will have a strong background in Amazon Vendor Central and Seller Central operations, with a focus on digital demand generation and demand fulfillment.
Key Responsibilities:
- Manage Amazon Vendor Central operations, including generating reports, handling deductions and chargebacks, and overseeing trade funds to ensure compliance and optimize financial outcomes.
- Collaborate with Amazon support to maintain a strong brand presence and ensure a seamless customer experience by managing duplicate listings, and ensuring correct variations and pricing.
- Develop and execute digital demand generation strategies by updating product detail pages, setting up promotions, and monitoring advertising campaign performance.
- Develop and coordinate digital demand fulfillment processes with cross-functional teams to resolve logistical issues and ensure optimal inventory levels aligned with business goals.
- Report on KPIs for e-commerce channels, providing regular updates on sales, consumer insights, inventory levels, and campaign performance to leadership.
- Ensure product content accuracy and optimization, including descriptions, images, and keywords, to maintain up-to-date and search-optimized listings.
- Coordinate with external vendors and agencies to meet the business's digital marketing needs.
- Monitor customer reviews and feedback, flagging issues to the appropriate teams, and assisting in their resolution.
- Organize and maintain documentation, including contracts, invoices, and reports, to ensure all operational activities are well-documented.
Requirements:
- Bachelor's degree in Digital Marketing, E-Commerce, Communications, or a related discipline from an accredited university/college.
- Minimum 3 years of experience in E-commerce with direct involvement in Amazon Seller Central and Vendor Central.
- Minimum 2 years of experience with Amazon Vendor Central reporting, deductions, chargeback, and trade funds management.
- Hands-on experience in conducting day-to-day e-commerce operations, including inventory maintenance, product listing optimization, and running promotions.
- Strong strategic and analytical thinking to analyze data to drive data-driven decision-making, monitor e-shop performance, and identify areas for improvement.
- Ability to work effectively within a team, supporting cross-functional collaboration with different departments such as sales, logistics, and agencies.
- Strong organizational skills with the ability to manage multiple tasks and projects simultaneously, ensuring deadlines are met in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Outlook) is required.
- Willingness to adapt to changing priorities and schedules in a dynamic work environment, especially within a multinational corporate setting.
Language Skills:
The individual must possess excellent written, verbal, and presentation skills in English for collaborating with team members, managing projects, and communicating with agencies.
Bilingual in English and Chinese (Mandarin or Cantonese) is a plus.
Mathematical Skills:
The individual must apply fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must be able to compute rates, ratios, and percentages and draw and interpret bar graphs.
Work Environment:
The position is often in a typical office setting.
The noise level in the work environment is usually light to moderate.
Willingness to travel as needed. This position requires up to 25% travel; most travel is outside the local area and overnight. Some of the travel may be international.
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