Sales Support Associate

3 days ago


Merrimack, New Hampshire, United States Tapestry Full time
Job Description

Job Title: Sales Support Associate

Job Summary:

We are seeking a highly motivated and customer-focused Sales Support Associate to join our team at Tapestry. As a Sales Support Associate, you will play a critical role in providing exceptional customer service, maintaining a well-organized sales floor, and supporting the overall success of our store.

Key Responsibilities:

  • Cash Wrap:
    • Greet customers with a smile and offer assistance
    • Interact with customers in a friendly and professional manner
    • Determine customers' needs and provide solutions
    • Process transactions accurately and efficiently
    • Maintain a clean and organized cash wrap area
  • Stockroom/Warehouse:
    • Receive and process shipments and transfers
    • Notify management of new product arrivals
    • Scan and verify stockroom information
    • Communicate discrepancies to management
    • Process shipments and transfers according to company standards
    • Organize and maintain a clean and organized stockroom
  • Sales Floor:
    • Analyze sales floor to assess replenishment needs
    • Replenish sales floor and assigned zone
    • React to sell-through and execute visual merchandising needs
    • Support sales floor activities as directed
    • Communicate product information to customers

Requirements:

  • 1-3 years of previous retail experience
  • Knowledge of cash register systems and basic computer skills
  • Ability to lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds
  • Ability to work a flexible schedule, including nights, weekends, and holidays

Competencies:

  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers
  • Drive for Results: Consistently exceeds goals and is a top performer
  • Interpersonal Savvy: Relates well to all kinds of people and builds constructive relationships
  • Learning on the Fly: Learns quickly and adapts to new situations

Working at Tapestry:

Tapestry is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.



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