Medical Office Coordinator

3 weeks ago

Jackson Michigan, United States Hanger, Inc. Full time
About the Role

Hanger, Inc. is seeking a highly organized and detail-oriented Medical Office Administrator to join our team. As a Medical Office Administrator, you will play a critical role in providing exceptional patient care and administrative support to our patients, clinicians, and referral sources.

Key Responsibilities
  • Provide administrative support to patients, clinicians, and referral sources
  • Coordinate and administer front office activities, including scheduling appointments and validating insurance and payment authorization
  • Manage incoming phone calls and respond to patient inquiries
  • Obtain insurance authorization and provide financial counseling to patients
  • Process payments, perform account collections, and conduct billing research
  • Scanning and filing patient documents and ensuring complete and accurate information
  • Responsible for patient appointment scheduling and creation of new patient charts and maintenance of patient records
Requirements
  • High school diploma or GED required
  • Less than 1 year of customer service, administration, or related experience
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Preferred Qualifications
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols
  • Associate's degree
  • Ability to type 40 correct words per minute
  • At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail, and automated billing systems, facsimile machines, calculator, postage machine, copiers, etc.
  • Basic administrative math accounting skills
Physical Requirements
  • While performing the duties of this job, the employee will regularly be required to sit, walk, and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds
Additional Success Factors
  • Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast-paced environment
  • Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues
  • Personable office professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse population in multicultural settings
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects in a fast-paced environment
  • Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions

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