Customer Experience Resolution Specialist

1 week ago


Houston, Texas, United States Percepta Full time
Job Overview

Percepta is seeking a highly skilled Customer Service Case Manager to provide exceptional customer service and resolve concerns in a timely and professional manner.

Key Responsibilities:

  • Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Resolve customer concerns with empathy and efficiency, utilizing effective communication and conflict resolution skills.
  • Collaborate with internal teams to resolve issues and provide seamless customer experiences.
  • Document customer interactions to ensure accurate and up-to-date records.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • 2+ years of experience in customer relations, hospitality, or a related field.
  • Strong communication and conflict resolution skills, with the ability to work under pressure and prioritize tasks.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • $19.50 per hour.
  • Comprehensive health, dental, vision, and life insurance.
  • 401(k) with company match.
  • Paid time off and holidays.
  • Training and development programs.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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