Restaurant General Manager
4 weeks ago
Job Description
As a SONIC Drive-In restaurant General Manager, you will be responsible for leading a team of employees to deliver exceptional customer service and drive sales growth. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner.
Key Responsibilities
- Manage, train, and monitor drive-in restaurant employees to ensure they meet operational standards
- Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
- Adhere to and monitor employee compliance of the drive-in employee handbook, policies and practices
- Perform restaurant opening and/or closing duties
- Prepare employee work schedules; monitor and makes appropriate adjustments to restaurant staffing levels
- Monitor and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
- Completes and maintains all drive-in restaurant employment related records and payroll records
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
- Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
- Interview and hire restaurant crew and management team members to achieve proper staffing levels
- Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
- Develop and implement a marketing plan
Requirements
Additional General Manager Requirements:
- High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
- Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
- Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
- Knowledge of recruiting, interviewing and selection practices
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
- Leadership and supervisory practices and skills; effective verbal and written communication skills
- Basic accounting and computer skills
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
- Problem solving, decision-making and conflict-resolution skills
- Willingness to abide by the appearance, uniform and hygiene standards at SONIC
About SONIC
SONIC is a fast-food restaurant chain that prides itself on delivering exceptional customer service and quality food. As a General Manager, you will be part of a team that is dedicated to making every guest feel welcome and valued.
SONIC and its independent franchise owners are Equal Opportunity Employers.
You are applying for work for a franchisee D.L. Roger Corp of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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