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Workplace Manager II

2 months ago

Herndon, Virginia, United States Pacific Program Management Full time
Job Title: Workplace Manager II

Job Summary:

The Workplace Manager II is a key member of our team, responsible for leading space occupancy planning and data management, small move projects, and serving as a customer-facing representative for our clients' Global Real Estate and Facility Management team.

Key Responsibilities:

  • Manage multiple audit projects and team priorities simultaneously from inception to close out.
  • Maintain accurate database of project floor plans, space assignments, occupancy, vacancy, and utilization data for assigned sites.
  • Develop, prepare, and distribute cadenced and requested reports for select business units.
  • Analyze and summarize space occupancy data in a clear, concise manner.
  • Maintain strong multi-level customer contact and relationships and directs space needs.
  • Support Launch and Move teams by providing accurate space floor plans and assignment data as required.
  • Meet all SLA requirements by providing daily correspondence, updates, and resolutions for client needs via ticketing system.
  • Support the client's Onboarding process (badge access, security clearance, parking, and seat assignments).
  • Facilitate the coordination of Individual Moves (up to 10 headcount).
  • Update seat assignments with new hires, transfers, terminations, and distributes to client and strategic planning teams as requested.
  • Provide measurable and timely response to client inquiries, work requests, and concerns.

Qualifications:

  • Bachelor's degree (BA/BS/BEng/BArch)
  • 4-7 years of related experience
  • Previous space occupancy planning or data management experience preferred
  • Experience with computer-aided facility management (CAFM) experience a plus
  • Proficiency with MS Office Suite (Outlook, Excel), and other data management software
  • Must be able to inspect design plans and documents for accuracy
  • Roles require daily communication with client and team members
  • Must be able to exchange accurate information at various levels, demonstrating the ability to build consensus for decision-making
  • Maintains a courteous and professional manner, works well in a team environment

Physical Requirements:

  • Must be able to move within and between client buildings more than 50% of the day
  • The person in this role needs to be able to occasionally lift up to 25 pounds

Equal Employment Opportunity:

Pacific Program Management is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.