Enterprise Applications Senior Manager

3 weeks ago


Herndon, Virginia, United States Maxar Technologies Full time
Job Details

As the Senior Manager of Enterprise Applications, you will play a pivotal role in shaping the future of our digital workplace. The role is a member of the IT management team and works closely with business unit management and key personnel to identify and prioritize key initiatives, ensure those initiatives are completed in a practical, expedient manner and ensures the delivery of high-quality day to day support levels.

Responsibilities
  • Manage diverse teams supporting platforms which include ITSM tools (Ivanti, Cherwell, ServiceNow), Development tools and code repositories (Atlassian, GitHub, etc.) as well as collaboration products (M365, Zoom, O365, Teams, Slack, etc.)
  • Manage a team of highly skilled developers, engineers and administrators including administrative duties such as project prioritization, monitoring task orders/costs, performance reviews, and the ability to manage the team's performance.
  • Develop and manage a budget by allocating resources effectively, ensuring optimal return on investment for technology initiatives.
  • Deep technical understanding of code repositories, ITSM tools and collaboration suites including M365, Slack, Zoom, and enterprise telephony.
  • Oversee the selection, implementation, and ongoing management of enterprise applications.
  • Deep understanding and use of data, reporting and dashboard services to guide service metrics, staffing and SLAs.
  • Lead a team of support specialists in providing user training, troubleshooting technical issues, and ensuring optimal user experience.
  • Outstanding communication and collaboration skills with multiple levels of leadership, focused on change management, business impact and supporting metrics to drive collaborative efforts.
  • Adhere to established internal procedures, policies and guidelines with the ability to document using ITIL and ISO complaint formats.
  • Provide guidance and assistance to team and act as an escalation point on complex technical issues.
Requirements
  • Must be a US Citizen.
  • Ability to obtain a DoD security clearance.
  • BS in technical field, or equivalent experience with an IT Leadership background spanning 15+ years.
  • Thorough knowledge of Enterprise applications, collaboration suites and/or similar services.
  • Excellent project management skills.
  • Excellent written and verbal communications skills.
  • Open to some travel adventures.
  • Understanding of current workplace technology trends and best practices.
  • Strong business partnering and relationship management skills.
  • Demonstrated leadership in planning/delivering technology projects/services in an enterprise environment.

This position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.



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