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Customer Engagement Manager

2 months ago

Brooklyn, New York, United States PetSmart Full time
About Our Store

We're a community of pet lovers who share a passion for delivering exceptional customer experiences. As a PetSmart Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and our customers have a personalized shopping experience.

About Your Role

As a leader on our Department Management team, you'll be responsible for:

  • Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
  • Associate Leadership: Help lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
  • Overall Retail Initiatives: Create an exceptional customer experience by ensuring our associates have extensive knowledge of pet solutions and building connections with pet parents.
About Your Career

We're committed to helping you grow and develop your skills. As a PetSmart Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a different business unit, from the store to the salon or the Pets Hotel.
  • Develop your leadership skills as an Assistant Manager or Store Manager.
  • Tackle the challenge of a new store opening.
  • Transfer to any one of our 1600 stores nationwide.
The PetSmart Difference

We're not just a pet store – we're a community of pet lovers who share a passion for delivering exceptional customer experiences. Join us and discover a career that loves you back.