Chronic Practice Liaison Specialist

2 days ago

Nashville, Tennessee, United States Option Care Health Full time
Job Title: Chronic Practice Liaison

At Option Care Health, we are committed to providing extraordinary care that changes lives. As a Chronic Practice Liaison, you will play a critical role in building and maintaining strong relationships with our chronic care partners, ensuring seamless referral flow and growth opportunities.

Key Responsibilities:
  • Develop and maintain practice-level relationships with identified chronic key accounts to facilitate improved referral flow and meet individualized needs.
  • Act as a single point of contact for chronic key account practice management, streamlining communication resources and ensuring top-quality service.
  • Proactively build strong relationships with referral sources and partnerships with chronic commercial teams to increase referral providers, chronic referrals, and impact growth of sales metrics.
  • Work independently and in partnership with chronic therapies commercial and operations teams to successfully identify, resolve, and eliminate individual referral flow obstacles across all therapies.
  • Deliver solutions and manage outcomes by providing intervention with a dedicated approach and direct focus to resolve persistent barriers responsible for delays in patients' starts of care.
  • Ensure efficient referral process needs are communicated and improved upon to ensure optimal outcomes, further improving patient experience and prescriber confidence.
Requirements:
  • High school diploma and 2 years of customer service/account management experience, or an associate's degree, LPN, or Pharm Tech license.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization.
  • Experience growing referral provider relationships and partnerships.
  • Ability to work with Microsoft Windows-based programs and acceptable data entry skills.
  • Strong interpersonal and communication skills, with the ability to work cooperatively with pharmacy branch departments, sales team members, and customers.
Preferred Qualifications:
  • RN, LPN, RD, or Pharm Tech licensure and/or experience.
  • Previous infusion medical billing/collections or intake/admissions experience.
  • Specialty pharmacy/infusion experience.
Benefits:
  • 401(k)
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time off
  • Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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