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Chronic Practice Liaison Specialist
2 months ago
Job Summary:
The Chronic Practice Liaison is a key role within our organization, responsible for building and maintaining strong relationships with chronic care providers and stakeholders. This position requires a solution-oriented professional who can provide essential support to internal and external partners in strategizing and executing needs for targeted providers and chronic sales growth.
Key Responsibilities:
- Maintain and develop practice level relationships with identified chronic key accounts to facilitate improved referral flow and meet individualized needs outlined by referral source partners.
- Act as single point of contact for chronic key account practice management while streamlining communication resources ensuring top quality of service.
- Practice Liaisons are held responsible for proactively building strong relationships with referral sources and partnerships with chronic commercial team to increase referral providers, increase chronic referrals, and impact growth of sales metrics.
- Responsible for working independently and in partnership with the chronic therapies commercial and operations teams to successfully identify, resolve, and eliminate individual referral flow obstacles across all therapies.
- Referral Facilitator will deliver solutions and manage outcomes by providing intervention with a dedicated approach and direct focus to resolve persistent barriers that are responsible for delays in patients' starts of care.
- Ensure that efficient referral process needs are communicated and improved upon to ensure optimal outcomes further improving patient experience and prescriber confidence.
- Serve as OCH chronic patient advocate through engagement and support in community events to further establish enhanced Option Care values.
Requirements:
- High school diploma and 2 years of customer service/account management experience, intake/RCM experience, or an associate's degree, LPN, or Pharm Tech license.
- Experience establishing and maintaining relationships with individuals at all levels of the organization.
- Experience growing referral provider relationships and partnerships.
- Experience providing high-level/white-glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
- Proficient computer skills, ability to work with Microsoft Windows-based programs, and acceptable data entry skills required.
- Experience in identifying operational issues and recommending process improvements.
- Ability to evaluate information and make decisions or take actions to problem solve or reach a goal.
- Strong interpersonal and communication skills, ability to work cooperatively with pharmacy branch departments, sales team members, and customers.
- Strong organization and planning skills with ability to make/deliver presentations.
Preferred Qualifications:
- RN, LPN, RD, or Pharm Tech licensure and/or experience.
- Previous infusion medical billing/collections or intake/admissions experience.
- Specialty pharmacy/infusion experience.
Benefits:
- 401k.
- Dental insurance.
- Disability insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
