Business IT Analyst
3 weeks ago
We're dedicated to making a positive impact and proud to be an insurance company that goes beyond coverages and policies.
As a Business IT Analyst at The Hartford, you'll have every opportunity to achieve your goals and help others accomplish theirs.
The Business IT Analyst role is an exciting opportunity to work with external Group Benefits customers, enabling strategic data connections with their Enrollment and HRIS platforms.
You'll drive consultative conversations to determine the best data solution option for the customer, providing consultative and technical support of Application Program Interface (API) connections to support The Hartford's Digital Online Evidence of Insurability (EOI) services.
Key responsibilities include:
- Customer communications, issue resolution, and day-to-day support related to digital online evidence of insurability services.
- Building strong relationships with external clients, external technology platform partners, and internal partners.
- Knowledge of services and products provided in Hartford's client offerings.
- Providing regular internal and external communication to provide strong team representation and set proper customer expectations.
- Understanding Hartford Group Benefit enrollment and EOI services and effectively communicating all offerings to the customer.
Additional responsibilities include:
- Providing consultative support for complex customer implementations with data exchange options involving API and SSO connections with various enrollment platforms.
- Responsible for integration configuration and testing activities with Customer and HR Tech platforms.
- Collaborating with internal and external technology partners to troubleshoot and resolve system issues in a timely manner.
- Identifying and leading process improvement initiatives related to the digital online EOI experience.
- Responsible for performing system testing to support enhancements and initiatives.
- Managing and leading security certificate updates with internal and external partners.
Requirements include:
- 3+ years experience with Web Service Application Program Interfaces (APIs)
- 3+ years experience with Group Benefit Products
- Familiar with group enrollment processes, including evidence of insurability
- Familiarity or prior experience with HR Tech platforms
- Project management experience, familiar with AGILE methodology
- Ability to maintain and prioritize a complex work load
- Experience with analyzing and resolving technical issues
- Provide ongoing support and collaboration with internal and external business partners
- Has effective written and oral communication skills
- Workday HCM Pro Certified preferred
- 3+ years experience with integration technologies (Web Services, XML, XSLT, SOAPUI, Postman, Java, Javascript, JSON, WSDL, JBOSS, Datapower, Siteminder, Cloud Connect)
- Bachelor's degree or equivalent IT Analyst experience
We're an equal opportunity employer and welcome candidates from diverse backgrounds.
The annualized base pay range for this role is $78,640 - $117,960.
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