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Customer Service Representative

1 month ago

Tempe, Arizona, United States Aston Carter Full time

Job Title: Customer Service Representative

Job Description:

We are seeking a detail-oriented and technically savvy individual to join our team as a Customer Service Representative. As a Remote Gate Agent, you will be responsible for verifying and identifying necessary details on trucks and trailers, while coordinating and communicating with various parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.

Key Responsibilities:

  • Act as a Remote Gate Agent, supporting thousands of drivers across the country using two-way audio/video communication.
  • Verify and identify necessary details on trucks and trailers.
  • Coordinate and communicate with various parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers.
  • Meet weekly Key Performance Indicators set by the company.
  • Work weekends, holidays, and overtime as required.

Requirements:

  • 1 year or more of high-volume customer support experience (Call Center experience preferred).
  • MS Excel experience.
  • Detail-oriented, multi-tasking, and quick learning qualities.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion:

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.