Customer Success Manager
4 days ago
Job Summary:
Advantest America is seeking a highly skilled Customer Program Manager to lead our customer-facing initiatives and drive strategic partnerships. As a key member of our team, you will be responsible for ensuring our customers' success with our products and services, fostering long-term relationships, and identifying opportunities for growth.
Key Responsibilities:
- Customer Engagement: Serve as the primary point of contact for our most important customers, providing exceptional support and guidance to ensure their success with our products and services.
- Strategic Planning: Develop and implement strategic plans to drive customer satisfaction, schedule performance, cost management, technical excellence, and business growth.
- Program Management: Oversee and direct cross-functional teams to deliver customer programs, ensuring timely and within-budget execution.
- Collaboration: Work closely with procurement, engineering, manufacturing, and quality assurance teams to select and manage subcontractors, ensuring the delivery of high-quality products and services.
- Reporting and Analysis: Provide regular status reports to senior management, highlighting key performance indicators, challenges, and opportunities for improvement.
- Continuous Improvement: Conduct post-program reviews to identify areas for improvement and implement changes to enhance customer satisfaction and business outcomes.
Requirements:
- Proven track record of success in customer-facing roles, with a strong understanding of customer needs and expectations.
- Excellent communication, leadership, and project management skills, with the ability to drive cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
- Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.
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