Service Advisor

4 weeks ago


AR United States Crain Automotive Team Full time

We are seeking a highly skilled Service Advisor to provide exceptional customer service and technical support in our service department. As a key member of our team, you will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
  • Handle customer inquiries and complaints in a professional and courteous manner.
  • Provide detailed information about our products and services, including features, benefits, and pricing.
  • Troubleshoot and resolve product issues and concerns in a timely and efficient manner.
  • Document and update customer records based on interactions, ensuring accurate and up-to-date information.
  • Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date on the latest technologies and innovations.
Qualifications:
  • Previous experience in customer service, sales, or a related field is highly desirable.
  • Ability to build rapport with clients and provide exceptional customer service.
  • Ability to prioritize and multitask, handling multiple customer interactions simultaneously.
  • Positive and professional demeanor, with excellent written and verbal communication skills.
Benefits:
  • Industry-leading 401K plan with percentage match.
  • Low-cost, excellent health, dental, and vision insurance.
  • Promotion from within, with opportunities for career advancement across our statewide dealerships.

At Crain Automotive Team, we are committed to providing our customers with the best shopping experience for new and used vehicles, as well as certified auto repair, service, and maintenance for all makes and models. We are a family-owned and operated dealer group with locations across Northwestern and Central Arkansas, and we are constantly growing. We believe in hiring the best and offering competitive pay plans, full benefits, 401K, and life insurance. If you are passionate about providing great customer service and are looking for a rewarding career, we would love to hear from you.


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