Service Advisor

4 weeks ago


FL United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Hendrick Honda Bradenton. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.

Key Responsibilities:
  • Work closely with customers and technicians to identify and document service, maintenance, and repair needs.
  • Provide accurate and transparent estimates to customers, explaining the necessary repairs and services required to restore their vehicle to its original condition.
  • Schedule appointments and manage the service workflow to ensure efficient and timely completion of repairs.
  • Meet dealership standards for repair and order production, maintaining a high level of quality and customer satisfaction.
  • Collaborate with the service team to ensure seamless communication and a positive customer experience.
  • Participate in ongoing training and development to stay up-to-date on the latest technologies and industry best practices.
Requirements:
  • Previous experience in automotive or customer service industries, with a working knowledge of vehicle mechanics.
  • Excellent interpersonal, customer service, and organizational skills, with the ability to work effectively in a fast-paced environment.
  • Intermediate skills in Microsoft Office products and ability to learn and utilize the Dealership Management System.
  • Valid driver's license and ability to obtain any necessary certifications or licenses.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading automotive group and contribute to the success of our team.

Hendrick Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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