Executive IT Support Professional
3 weeks ago
We are a leading provider of exceptional technical services to C-level executives and their teams. Our goal is to deliver seamless operation of end-user hardware and software through comprehensive support including installation, diagnosis, repair, maintenance, and upgrades. We have expertise in handling diverse technologies such as PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks across various platforms including in-person assistance, phone, and email support.
Key Responsibilities
- Promptly respond to user inquiries and support calls via email or phone.
- Elevate high-impact issues while retaining ownership until resolution.
- Provide application support across multiple operating systems including Windows 10/11, Office 365, Outlook mobile, and macOS.
- Offer technical solutions and guidance to users at all organizational levels.
- Build and install hardware in alignment with the lifecycle program.
- Effectively manage inventory and asset tracking.
- Coordinate with vendors and assist with other IT support tasks as needed.
- Contribute to project delivery and participate in disaster recovery planning and testing.
- Document technical support processes and share knowledge within the team.
- Be willing to travel occasionally, including providing travel support and managing high-risk travel situations.
- Be available for on-call duties and weekend support as required.
- Multitask efficiently and be proficient with multimedia platforms like Cisco Webex, Zoom, and Teams.
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