Patient Liaison
4 weeks ago
We are seeking a skilled Patient Liaison to join our team at Houston Methodist. As a Patient Liaison, you will serve as an advocate for patient satisfaction, ensuring that patients and their families receive exceptional care and service.
Key Responsibilities- Act as a patient advocate, interpreting and communicating hospital policies, procedures, and services to patients and their families.
- Receive and resolve patient grievances, complaints, and concerns in a timely and effective manner.
- Collaborate with department management and other hospital personnel to ensure a satisfying hospital experience for patients.
- Provide personalized care and service, consistently demonstrating our I CARE values: INTEGRITY, COMPASSION, ACCOUNTABILITY, RESPECT, and EXCELLENCE.
- Bachelor's degree.
- Two years of experience as a patient liaison or comparable healthcare/customer service/conflict resolution experience.
- BLS - Basic Life Support (AHA).
Houston Methodist is a Magnet recognized health care facility, and we are committed to providing exceptional patient care and service. If you are a motivated and compassionate individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.
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