Customer Service Representative Plasma Center

5 days ago


Pittsburgh, Pennsylvania, United States Biolife Plasma Services Full time
About Us

BioLife Plasma Services is dedicated to improving patient care through innovative specialty pharmaceuticals and best-in-class patient support programs. Our mission is to create a diverse and inclusive workplace culture that values diversity and promotes equal employment opportunities. We strive for excellence in everything we do and foster a collaborative and supportive work environment that encourages growth and development.

We are committed to making a positive impact in our community and provide opportunities for career advancement and professional growth. Our comprehensive benefits package includes medical, dental, vision insurance, 401(k) plan, paid time off, and more. The estimated salary range for this position is $15.25 - $17.50 per hour, depending on location and experience. As a valued member of our team, you will enjoy competitive pay, excellent benefits, and the chance to make a meaningful difference in people's lives.

This role involves working as a Customer Service Representative Plasma Center, interacting with donors, ensuring their comfort and safety, and providing exceptional customer service. The ideal candidate will have a high school diploma or equivalent, 1+ year experience in a customer-facing role, and ability to work evenings, weekends, and holidays. You must be able to lift up to 5 lbs., stand for long periods, and wear gloves for prolonged periods.

Responsibilities
• Answer phones and greet donors
• Take and record donor vital signs and finger stick results
• Use Donor Information System to prepare donor charts and maintain accurate records
• Coordinate donor compensation and identify operational opportunities for continuous improvement

Requirements
• High school diploma or equivalent
• 1+ year experience in a customer-facing role
• Ability to walk and/or stand for the entire work shift
• Willingness to work evenings, weekends, and holidays
• Ability to lift up to 5 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Prolonged glove wear required due to potential exposure to bloodborne pathogens (risk level 1)

Benefits
We offer a comprehensive benefits package, including medical, dental, vision insurance, 401(k) plan, paid time off, and more. Our starting hourly wage ranges from $15.25 to $17.50, with opportunities for short-term incentives.

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