Customer Service Representative
1 week ago
Intercos Group is a leading manufacturer of color cosmetics, pencils, nail polish, skincare, and personal care products. With a legacy of excellence since 1972, we have been at the forefront of innovation and expertise in the industry. Our global reach and personalized touch set us apart from others.
Job SummaryThe Customer Service Representative will manage client accounts and support both supply chain and commercial teams at our West Nyack, NY facility. This role requires strong organizational and follow-through skills, as well as the ability to multitask and prioritize effectively.
Key Responsibilities- Develop, issue, and have weekly communication with clients utilizing open order reports
- Process and manage customer orders from order entry, raw material procurement, planning/production, quality status, and lastly shipment
- Verify order accuracy, pricing, lead time and coordinate any necessary changes with clients directly
- Provide exceptional customer service and support to ensure customer satisfaction
- Partner with Project Management team following product development to ensure successful transition to replenishment order
- Work with various internal departments confirming proper communication, time management, documentation, product scheduling, troubleshoot issues & finalize orders
- Manage customer complaint flow from entry, return, rework, and shipment
- Bachelor's degree preferred in Business Administration, Supply Chain Management, or a related field
- 3+ years of experience in manufacturing, ideally within the cosmetics industry
- Proficiency in Microsoft Office; SAP experience preferred
- Strong organizational and follow-through skills
- Ability to multitask and prioritize effectively
- Excellent customer service and maintenance skills
- Effective time management abilities
- Outstanding interpersonal communication with both internal teams and external customers
- Team-oriented with a commitment to company values
Intercos Group offers a comprehensive benefits package, including health insurance, retirement plans, life insurance, paid time off, holidays, professional development opportunities, performance bonuses, and employee assistance programs.
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