IT Support Specialist

2 months ago


San Jose, California, United States Zonberation Group Full time
About the Role

Zonberation Group is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, requests, and incidents in a timely and professional manner.
  • Technical Support: Troubleshoot and resolve technical issues related to our system, application, and network technologies.
  • Communication: Liaise with technology teams, business teams, and users to ensure clear alignment and timely resolution of issues.
  • Task Management: Complete assigned tasks on time and manage your own workload effectively.
  • Team Collaboration: Work collaboratively with team members to achieve common goals and objectives.
Requirements
  • Education: Computer Technology related degree.
  • Experience: 1-3 years IT help desk or desktop support experience, experience in remote IT support.
  • Skills: Working knowledge of Windows & MacOS, iOS & Android, tickets: system, application, networking and video conference technologies. Fluent in English and Chinese is preferred but not compulsory.
  • Certifications: MCSE/MCITP, ITIL certificate is ideal.
What We Offer
  • Competitive Pay: $43.00 per hour.
  • Full-time Schedule: 40 hours per week, Monday to Friday.
  • Opportunities for Growth: Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations.


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