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Automotive Customer Service Specialist

2 months ago

Charlotte, North Carolina, United States Tuffy Tire & Auto 77010 Full time
Automotive Service Advisor Role at Tuffy Tire & Auto 77010

At Tuffy Tire & Auto 77010, we recognize that our achievements stem from our dedicated team of Automotive Service Advisors. If you are an enthusiastic, self-driven individual with a strong focus on customer service and a solid work ethic, this position may be a great fit for you.

Benefits and Advantages
  • Paid Time Off
  • Opportunities for Career Growth - we prioritize internal promotions
  • Reimbursement for successfully completed ASE certifications
  • Flexible Work Hours
  • Closed on Sundays
  • Competitive Salary
  • Non-corporate environment
Key Responsibilities
  • Prioritize Customer Satisfaction above all
  • Identify primary issues and assess customer needs through open-ended inquiries
  • Professionally present the Courtesy Inspection, outlining solutions and advantages
  • Deliver invoices upon service completion, reviewing performed work, warranty details, and scheduling follow-up appointments
Required Qualifications
  • Maintain a positive and energetic demeanor throughout the workday
  • Exhibit strong organizational abilities
  • Show a commitment to personal and professional growth
  • Two years of experience in an automotive repair setting is advantageous
  • Possess a valid driver's license with a satisfactory driving record
  • Flexible availability, including weekdays and Saturdays
  • Bilingual skills (English/Spanish) are a plus

If you are dedicated and hardworking, we encourage you to consider this opportunity to become part of our dynamic team.